Privacy Policy

Who we are

Our website address is: https://thriverecovery.com.au.

Thrive Recovery collects personal information through website forms, email inquiries, Momence gift cards, loyalty programs, and online bookings to provide wellness services. This privacy policy outlines how data is handled in compliance with Australian Privacy Principles under the Privacy Act 1988. Users consent to collection by interacting with these features.

Information Collected

Personal data includes name, email address, phone number, postal address, payment details (via Stripe in Momence), booking preferences, loyalty points history and gift card usage records. Sensitive information like health or recovery details is not collected unless voluntarily provided via email or bookings, and only used for service delivery. IP addresses and browser data may be logged for security.

How We Use Your Data

Data enables booking confirmations, gift card redemptions, loyalty rewards, email communications and payment processing through Momence integrations. It supports service personalisation, such as recommending recovery sessions, and internal operations like invoicing. Marketing emails require opt-in consent.

Information is shared only with Momence for bookings, gift cards, and loyalty (their privacy policy applies: help.momence.com), Stripe for payments, and necessary service providers under strict confidentiality. No data is sold to third parties. Disclosure occurs if required by law, such as court orders.

Data Security and Retention

Encryption, access controls, and secure servers protect data from unauthorized access. Momence handles booking-related storage per their policies. Data is retained only as needed for services (e.g., 7 years for financial records) then securely deleted.

Your Rights