Location: Echuca, Victoria, Australia
Version: 1.3
Effective date: 22 October 2026

1. Introduction

These Membership Terms and Conditions govern all memberships purchased through Thrive Recovery.

By purchasing a membership, members agree to these Membership Terms and Conditions, together with Thrive Recovery’s General Terms and Conditions and Privacy Policy.

All memberships have an initial minimum commitment of 12 paid weeks, followed by an ongoing rolling fortnightly arrangement.

Nothing in these terms excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

2. Membership Options and Pricing

Thrive Recovery offers three membership tiers: Core, Performance and Elite.

All prices are in Australian dollars and are advertised as weekly equivalents.

Membership payments are collected fortnightly. Membership session allowances operate on a separate 28-day cycle.

3. Initial 12-Week Commitment

All memberships have an initial minimum commitment period of 12 paid weeks, commencing on the membership activation date.

During this period:

• Members agree to maintain their membership for at least 12 paid weeks.
• Membership payments are collected fortnightly.
• Members receive the benefits associated with their selected membership tier.
• Membership changes remain subject to the conditions outlined in this agreement.

Approved freezes during the initial commitment extend the commitment end date by the full duration of the freeze.

Following completion of the initial commitment, the membership automatically continues on a rolling fortnightly basis until cancelled.

No additional 12-week commitment applies unless expressly agreed to by the member.

4. Membership Inclusions

4.1 Core Membership

Standard: $39 per week
Foundation: $29 per week

Every 28 days:

• 8 standard recovery sessions.
• 15% discount on eligible additional services.

Standard recovery sessions may be used for:

• Infrared Sauna
• Cold Plunge
• Compression Boots
• Red Light Therapy

4.2 Performance Membership

Standard: $59 per week
Foundation: $49 per week

Every 28 days:

• 12 standard recovery sessions.
• 2 Whole Body Cryotherapy sessions.
• 1 Hyperbaric Oxygen Therapy (HBOT) session.
• 20% discount on eligible additional services.

4.3 Elite Membership

Standard: $85 per week
Foundation: $69 per week

Every 28 days:

• 16 standard recovery sessions.
• 4 Whole Body Cryotherapy sessions.
• 2 Hyperbaric Oxygen Therapy (HBOT) sessions.
• 1 guest pass.
• 25% discount on eligible additional services.

4.4 General Inclusions

All services are subject to availability, booking requirements, health screening and service eligibility.

Standard recovery allowances, Cryotherapy allowances and HBOT allowances are separate.

Each eligible booking ordinarily deducts one applicable session allowance.

Membership discounts apply to eligible additional purchases and cannot be combined with other promotions unless authorised by Thrive Recovery.

5. Membership Payments and Billing

Membership payments are collected automatically every 14 days through Thrive Recovery’s approved payment provider.

By purchasing a membership, members authorise Thrive Recovery and its payment provider to collect recurring payments at the applicable rate.

Members must maintain accurate payment details and ensure sufficient funds are available.

Any applicable transaction or processing fees will be disclosed before purchase.

6. Membership Session Allowances

Membership allowances are issued every 28 days.

Unused allowances ordinarily expire at the end of their applicable 28-day cycle and do not roll over.

Allowances cannot be redeemed for cash.

Members are responsible for booking and using their available sessions within the applicable period.

Exceptions required under Australian Consumer Law will be honoured.

7. Bookings, Cancellations and Attendance

7.1 Bookings

All membership sessions must be booked through an approved Thrive Recovery booking method.

Bookings are subject to equipment availability, operating hours, staffing, service capacity and safety requirements.

Membership does not guarantee availability at a particular date or time.

7.2 Booking Cancellations

Bookings may be cancelled or rescheduled without forfeiting the applicable session allowance when at least 12 hours’ notice is provided.

Cancellations within 12 hours of the scheduled appointment will ordinarily result in the applicable session allowance being deducted.

7.3 No-Shows

Members who fail to attend a scheduled booking without the required notice will ordinarily forfeit the applicable session allowance.

7.4 Late Arrivals

Members who arrive late remain responsible for the applicable session allowance.

Where safe and operationally possible, the session may be shortened to avoid disrupting later appointments.

Mandatory safety procedures will not be rushed or shortened.

If a session cannot be safely completed within the remaining booking time, the session allowance may be forfeited.

Management may approve exceptions, and applicable consumer rights remain protected.

8. Membership Upgrades

Members may request an upgrade to a higher membership tier at any time.

Approved upgrades take effect at the member’s next scheduled billing renewal, subject to correct administration of the membership allowance cycle.

Members retain their existing membership price and benefits until the upgrade takes effect.

Once effective, the upgraded membership price and benefits apply.

An upgrade does not restart the initial 12-week commitment.

Foundation members who change tiers lose their Foundation pricing and move to the applicable standard rate.

9. Membership Downgrades

Members may request a downgrade to a lower membership tier.

Approved downgrades take effect at the next scheduled billing renewal, subject to correct administration of the membership allowance cycle.

Members retain their existing membership price and benefits until the downgrade takes effect.

A downgrade does not automatically restart the initial 12-week commitment.

Foundation members who change tiers lose their Foundation pricing and move to the applicable standard rate.

10. Membership Freezes

Members may request a temporary membership freeze under the following conditions:

• Minimum freeze period: 7 consecutive days.
• Maximum total freeze allowance: 3 months within a rolling 12-month period.
• No administration fee.
• Freeze requests must be submitted for approval.
• Membership access and session usage are suspended during the freeze.
• Membership billing is paused or adjusted in accordance with the approved freeze dates.
• Additional membership allowances do not accumulate during the freeze.

10.1 Freezes During the Initial Commitment

Approved freezes during the initial 12-week commitment extend the commitment end date by the full duration of the freeze.

Members must complete 12 paid weeks, excluding approved freeze periods.

For example, a two-week approved freeze during the initial commitment will ordinarily extend the earliest commitment completion date from 12 to 14 calendar weeks after activation.

10.2 Freezes After the Initial Commitment

Approved freezes after completion of the initial commitment do not create a new minimum commitment period.

The membership resumes on its existing rolling fortnightly arrangement following the freeze.

10.3 Unused Allowances During a Freeze

Unused session allowances are preserved during an approved freeze.

Their validity will be extended by the duration of the freeze, with any necessary manual adjustments made by Thrive Recovery where supported by the booking system.

No additional session allowances accumulate during the freeze.

10.4 Foundation Membership Freezes

Foundation members retain their Foundation pricing during approved freezes, provided they remain in the same membership tier.

10.5 Resumption

Memberships automatically resume at the end of the approved freeze period.

Members will be informed of their revised billing dates, allowance dates and commitment end date where applicable.

11. Membership Cancellation

11.1 During the Initial 12-Week Commitment

Ordinary membership cancellation cannot take effect before completion of the initial 12 paid weeks, including any approved freeze extensions.

Members may submit cancellation notice during the initial commitment period.

Where at least 14 days’ notice has been provided, cancellation may take effect immediately upon completion of the initial commitment without an additional notice period.

Requests for earlier termination will be considered in accordance with the agreement, individual circumstances and applicable Australian Consumer Law.

11.2 After the Initial Commitment

After completing the initial commitment, members may cancel at any time by providing at least 14 days’ notice.

Memberships remain active during the notice period.

Members are responsible for payments properly due during that period.

Any final billing adjustment will ensure that members are not charged for time beyond their contractual obligations.

11.3 Cancellation Requests and Email Confirmation

Membership cancellation requests may be made in person at Thrive Recovery.

All cancellation requests must be confirmed in writing by email.

Where a member requests cancellation in person, the request must be documented and confirmed by email.

The notice period will ordinarily commence when Thrive Recovery receives written email confirmation, subject to applicable law.

Thrive Recovery will acknowledge the cancellation request by email and confirm the effective cancellation date.

Membership benefits remain available until the cancellation becomes effective, subject to eligibility and account status.

Unused allowances ordinarily expire when the membership ends.

12. Refunds and Unused Benefits

Thrive Recovery does not ordinarily provide refunds for:

• Change of mind.
• Voluntary non-use of membership benefits.
• Failure to book available sessions.
• Unused session allowances.

Nothing in this policy limits rights or remedies available under Australian Consumer Law.

13. Foundation Memberships

Foundation Memberships are offered at special introductory rates to eligible customers.

Foundation Memberships have the same service inclusions and initial 12-week commitment as their corresponding standard membership tiers.

13.1 Retaining Foundation Pricing

Foundation pricing remains available while the member maintains an eligible Foundation Membership in the same tier.

Approved freezes do not automatically remove Foundation pricing.

13.2 Losing Foundation Pricing

Foundation pricing is lost when:

• The member cancels their membership.
• The member upgrades or downgrades to another tier.
• The membership otherwise ends in accordance with the agreement.

Former Foundation members who rejoin will be charged the applicable standard rate unless another offer is expressly provided.

14. Elite Guest Pass

Elite members receive one complimentary guest pass per 28-day membership allowance cycle.

The guest pass may be redeemed for any Thrive Recovery service, including Whole Body Cryotherapy and Hyperbaric Oxygen Therapy, subject to availability, health screening and service eligibility.

14.1 General Guest Pass Conditions

• The guest must attend the facility with the Elite member.
• The guest pass must be used in conjunction with the member’s own booking.
• The guest must participate in the same service as the member during the same booking.
• Both participants must complete all required health screening and consent documentation.
• Guest passes cannot be redeemed independently of the Elite member.
• Unused guest passes do not roll over.
• Guest passes cannot be exchanged for cash.

14.2 Cryotherapy Guest Pass Exception

Standard Cryotherapy appointments have a 15-minute booking allocation, with a maximum individual exposure time of four minutes, subject to the approved service protocol.

Where an Elite member uses their guest pass for Cryotherapy:

• The member and guest may complete individual Cryotherapy exposures consecutively within the same 15-minute booking.
• Each participant receives a separate Cryotherapy exposure.
• The Cryotherapy chamber accommodates only one participant at a time.
• Both participants must complete the required health screening, preparation and safety procedures.
• The operator must supervise each exposure and complete all required checks between participants.
• Individual exposure must not exceed four minutes or any shorter limit specified by the approved protocol.
• Both sessions must be safely completed within the allocated booking window.

This arrangement is exclusively available for Elite Guest Pass Cryotherapy bookings.

Standard Cryotherapy bookings remain limited to one participant per booking.

Where both exposures cannot be completed safely within the allocated time, staff must arrange an alternative booking.

14.3 Other Services

For services accommodating multiple participants, the Elite member and guest may attend together within the same booking, subject to equipment capacity and service-specific requirements.

15. Shared Sessions and Group Bookings

Certain Thrive Recovery services, including Infrared Sauna and HBOT, may accommodate multiple customers in the same appointment.

All participants must hold a valid booking or entitlement and complete the required screening and consent documentation.

Each participating member ordinarily uses the applicable session allowance unless an approved guest pass or other entitlement applies.

All equipment capacity and safety requirements must be followed.

16. Failed Membership Payments

Where a scheduled membership payment fails, Thrive Recovery may contact the member to arrange payment and update payment details.

Members are responsible for valid outstanding amounts.

Membership access may be temporarily suspended for unresolved non-payment, subject to reasonable notice and applicable law.

Any failed-payment fees must be disclosed and agreed to before being charged.

17. Membership Suspension or Termination by Thrive Recovery

Thrive Recovery may suspend or terminate memberships where reasonably necessary due to:

• Serious or repeated safety breaches.
• Threatening, abusive or dangerous behaviour.
• Fraudulent membership use.
• Material equipment misuse.
• Repeated non-payment following reasonable notice.

Decisions will be handled fairly and in accordance with applicable law.

Where Thrive Recovery ends a membership for reasons unrelated to a member’s breach, appropriate contractual and statutory remedies will apply.

18. Health Screening and Service Eligibility

Members must complete all required health screening and consent documentation before participating in services.

Members must disclose relevant health conditions, medications, injuries or changes in health circumstances affecting service eligibility.

Thrive Recovery may postpone, modify or decline a service where safety concerns or contraindications exist.

Membership does not guarantee eligibility for every service.

Any resulting contractual or consumer-law remedies will be assessed in accordance with applicable law.

19. Membership Changes and Service Availability

Thrive Recovery may update operating hours, booking procedures and service schedules for legitimate operational reasons.

Material changes to membership prices, benefits or contractual terms will be managed in accordance with the agreement and applicable law.

Members will receive appropriate notice of material changes.

Thrive Recovery will not retrospectively remove accrued customer rights.

20. Privacy and Personal Information

Member information, payment details and relevant health screening information are handled in accordance with Thrive Recovery’s Privacy Policy and applicable privacy obligations.

Members must maintain accurate contact information to receive important membership, booking and billing communications.

21. Australian Consumer Law

Nothing in these Membership Terms and Conditions excludes, restricts or modifies any consumer guarantee or other statutory right or remedy that cannot lawfully be excluded under Australian law.

22. Contact and Membership Enquiries

For membership enquiries, freezes, cancellations, billing concerns or complaints, contact:

Thrive Recovery
2/55 McMillan Road, Echuca, Victoria, Australia
Website: www.thriverecoveryechuca.com.au
Email: info@thriverecoveryechuca.com.au

Membership Agreement Acknowledgement

By purchasing a Thrive Recovery membership, the member acknowledges that the following information has been provided before purchase:

• Selected membership tier and applicable price.
• Initial 12-week minimum commitment.
• Automatic continuation after the initial commitment.
• Fortnightly recurring payments.
• Membership inclusions and 28-day allowance cycles.
• Non-rollover of unused session allowances.
• Booking cancellation and no-show conditions.
• Freeze conditions, including extensions to the initial commitment.
• Membership upgrade and downgrade arrangements.
• Minimum 14-day cancellation notice.
• Foundation Membership conditions, where applicable.
• Elite Guest Pass conditions, where applicable.

This acknowledgement does not exclude or restrict any rights under Australian Consumer Law.