Effective date: 22 October 2026

These Terms and Conditions apply to bookings, casual recovery sessions, session packages, gift cards and general use of Thrive Recovery’s facilities in Echuca, Victoria.

Customers who purchase a membership are also subject to our separate Membership Terms and Conditions.

By booking or using our services, customers agree to these terms, subject to their rights under applicable Australian law.

1. Our Services

Thrive Recovery offers the following recovery and wellness services:

• Hyperbaric Oxygen Therapy (HBOT)
• Whole Body Cryotherapy
• Red Light Therapy
• Infrared Sauna
• Cold Plunge
• Compression Boots

All services are subject to availability, eligibility, appropriate screening and operational safety requirements.

Our services are offered for general recovery and wellness purposes and are not a substitute for professional medical diagnosis or treatment.

2. Bookings and Payments

Bookings may be made through Thrive Recovery’s approved booking platform or directly with our team.

Payment, a valid membership session allowance or an eligible prepaid package credit is required to confirm a booking, unless otherwise agreed.

Customers must provide accurate booking details and arrive with sufficient time to complete any required check-in and safety procedures.

3. Booking Cancellations and Rescheduling

Customers may cancel or reschedule a booking without forfeiting their session payment or allowance when at least 12 hours’ notice is provided.

Cancellations made within 12 hours of the scheduled appointment will ordinarily result in:

• Casual bookings: forfeiture of the full session fee.
• Membership bookings: deduction of the applicable session allowance.
• Package bookings: deduction of the applicable package session.

Exceptions may be made by Thrive Recovery management, including where required by law.

These conditions do not affect any rights customers may have under Australian Consumer Law.

4. Late Arrivals

Customers who arrive late remain responsible for the full session fee or applicable session allowance.

Where operationally possible, the session may proceed for a reduced duration to avoid disrupting subsequent appointments.

Thrive Recovery will not shorten or rush safety screening, mandatory preparation or equipment procedures to accommodate a late arrival.

Where a service cannot be safely completed within the remaining appointment time, the booking may be treated as forfeited, subject to applicable consumer rights and any management-approved exception.

5. No-Shows

A customer who fails to attend a scheduled booking without providing the required cancellation notice will ordinarily forfeit the full session fee or applicable session allowance.

Repeated no-shows may result in booking restrictions, following reasonable notice and management review.

6. Refunds

Thrive Recovery does not ordinarily provide refunds for change of mind, failure to attend or voluntary non-use of a service.

However, nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee or remedy available under Australian Consumer Law.

Where a service does not meet applicable consumer guarantees, customers may be entitled to an appropriate remedy, including a refund where required by law.

Refund requests will be assessed by Thrive Recovery management.

7. Health Screening and Customer Safety

Customers must complete all required health screening and consent documentation before participating in a service.

Customers must disclose relevant health conditions, medications, injuries, pregnancy or other circumstances that may affect their suitability for a service.

Customers must inform staff if their health circumstances change before a subsequent appointment.

Thrive Recovery may postpone, modify or decline a session where safety concerns, contraindications or unresolved screening requirements exist.

A signed waiver does not automatically establish that a customer is medically suitable to participate.

Customers must follow staff instructions, equipment safety requirements and service-specific preparation rules.

8. Customer Conduct and Facility Rules

Customers must:

• Treat staff and other customers respectfully.
• Follow all reasonable safety and hygiene instructions.
• Use equipment only as directed.
• Wear appropriate clothing and protective equipment.
• Respect the privacy and comfort of others.
• Avoid entering restricted staff or equipment areas.
• Notify staff immediately of equipment problems or concerning symptoms.

Thrive Recovery may refuse or discontinue a service where a customer presents a safety risk or engages in threatening, abusive or seriously inappropriate behaviour.

Any resulting fees or remedies will be assessed in accordance with applicable law and the circumstances involved.

9. Session Packages

Prepaid five-session packages are valid for three months from purchase, subject to applicable law.

Packages are non-transferable unless Thrive Recovery expressly authorises otherwise.

Package credits may only be used for the eligible service purchased.

Unused sessions ordinarily expire at the end of the stated validity period, except where applicable law requires a different outcome.

10. Gift Cards

Thrive Recovery gift cards are issued without a stated expiry date under our current policy.

Gift cards may be redeemed toward eligible Thrive Recovery services and products, subject to the conditions disclosed at purchase.

Gift cards are not ordinarily redeemable for cash, except where required by law.

Lost or stolen gift cards should be reported promptly. Replacement is subject to verification and applicable legal requirements.

11. Equipment Availability and Service Interruptions

Thrive Recovery may temporarily suspend or reschedule services due to equipment faults, maintenance, safety concerns, staff availability or circumstances outside its reasonable control.

Where Thrive Recovery cannot provide a booked service, customers will be offered an appropriate remedy based on the circumstances and their rights under Australian Consumer Law.

Customers will not automatically forfeit a paid booking or session allowance because Thrive Recovery cancels a session.

12. Personal Belongings

Customers are encouraged to secure their personal belongings and avoid bringing unnecessary valuables into the facility.

Thrive Recovery is not responsible for loss or damage except to the extent liability arises under applicable law.

13. Privacy and Personal Information

Thrive Recovery collects and handles customer information, including relevant health screening information, in accordance with its Privacy Policy and applicable privacy obligations.

Customer information is used for purposes including booking administration, service eligibility, customer communication and safety management.

14. Complaints and Feedback

Customers are encouraged to contact Thrive Recovery directly regarding concerns about bookings, services, payments or their experience.

We will review complaints fairly and respond within a reasonable timeframe.

Customers retain all rights to seek assistance or remedies through relevant consumer protection bodies.

15. Changes to These Terms

Thrive Recovery may update these Terms and Conditions from time to time.

Updated terms will be published through our official communication channels.

Changes will not retrospectively remove accrued customer rights or override existing contractual obligations.

16. Australian Consumer Law

Our services come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these terms limits or removes any statutory right or remedy available to a customer.

17. Contact

Thrive Recovery
2/55 McMillan Road, Echuca, Victoria, Australia
Website: www.thriverecoveryechuca.com.au
Email: info@thriverecoveryechuca.com.au